:: up up creative / aper + pink studio: BEFORE ::
you know you've been busy when it's march and you're just getting around to even looking at the before and after pictures you took of the studio you moved into around new year's day.
you know you've been busy when it's march and you're just getting around to even looking at the before and after pictures you took of the studio you moved into around new year's day.
i'm doing much better these days. thanks for your kind words and your patience these last few weeks.
i'm back with just a small update on life/business, just a dipping of the toe into the blogging waters. i'm sure i'll be swimming laps again in no time.
but here's the thing: i wanted to tell you how well the aper + pink launch went, and how well things continue to go on that front. i've got a small stack of print orders sitting here on my desk and have sent out a good number of orders already in the last few weeks, and the feedback has been awesome.
i mean, i knew it would be. the whole reason i even conceived of aper + pink was because i knew that what i was producing in-house was better than the stuff i had seen anywhere. but it's been so reassuring, and so gratifying, to hear the great feedback from customers.
i'm sitting here almost a month into things wondering, now, what my next step should be. do i let things grow organically? do i reach out to new audiences and potentially open the floodgates? i have so many ideas and the desire to be bold and grow, but there are always so many buts.
surely i've shown in the past that i'm not one to let the buts stop me. but still. scary.
when i wrote last weekend about how work hasn't been helping me through my anxiety lately, i think i may have suggested somehow that my anxiety is itself work-related.
it is definitely not.
it's the result of a series of very personal crises that all occurred in the span of approximately a week.
i never used to have these sometimes weeks-long debilitating anxiety attacks. before i had kids i would get the occasional short-lived irrational panic surge that might course through my veins for maybe 15 minutes tops.
now i get anxiety that inhabits me and lives inside here for weeks. this is my third bout with this in less than four years, and the fact that it keeps happening both scares me and pisses me off.
the frustrating thing about it is that it really does come in these little explosions, all at once and with no warning. an event will trigger the initial anxiety attack and suddenly my entire body will be flooded with stress that feels like poison. slowly over days i lose the ability to eat, and then to sleep. i can't be around my kids. i become unable to function. twice now i've even had to go on sedatives to help me get through the toughest part.
but when the attack finally wanes, i'm fine. fine-fine-fine. fine for a while.
some women hate their thighs, or their hips, or their stomachs. some hate the backs of their arms or their profiles in a photograph.
this anxiety is the thing i hate about myself. i hate that it's in me. i hate that i can't control it. i hate that it makes things so difficult for my husband and my kids and all the relatives and babysitters who help us out. i hate that i have to be medicated for it. i hate that it's probably hereditary. i hate that it makes me feel weak. that it makes me avoid stress. i hate that it makes me uncomfortable with my family. i hate that when i'm in the middle of it i feel like i will never-never-ever get out of it. i hate that even if it's not caused by my children, they're a part of it. i hate that it makes me avoid them.
what if this continues to happen to me three times every four years? what if it starts to happen more often? what if one time the anxiety does settle in and never leaves?
these are the things my frenzied brain wonders, of course. my calmer self knows that the previous bouts have ended and so will this one. it knows that each time this has happened i've learned something about my anxiety from it.
but still: it's scary.
i have had a truly rotten, awful week. the kind of awful that you can compare to other kinds of awful and it still seems bad. the kind of awful you can't ignore. the kind that feels like it's causing instantaneous ulcers.
it has me alternately weeping on my husband's shoulder, bawling in the car, and staring into the middle distance dazedly.
i'm having trouble making myself eat, which is a weird thing that happens to me when too much of this kind of fight-or-flight stress courses through me.
and usually, my work is something that helps me get through those times. like knitting and watching crime shows, working is usually something that kind of backburner's the anxiety so that i can feel normal for a bit.
this week, though, work's not working.
it's not helping.
i don't want to do it.
i want to curl up in a snuggle with my little boy. i want to read harry potter (it's my first time through - we've just started the first book). i want to watch felicity on netflix. i want to be quiet. i want to listen to music. i want to sit next to my husband without talking. in fact i want him around more or less constantly.
i want to shut my computer and leave it shut, unless maybe i need to open it to turn on the next episode of felicity. i get to the studio and don't want to be here.
and i'm not sure what to think about this. i'm not sure what it means, if anything, that all i want to do right now is not work.
obviously it's not a choice to put work aside. i've got orders to fill, clients waiting on me, emails piling up higher than a young boy's falsetto. i have orders to print (that's what brought me in to the studio today, when what i really wanted to do was curl up with my head on my hubby's lap on my in-laws' couch and watch the DIY channel, hearing my kids playing nearby but without them disturbing me).
i've built this thing, this business, to need me and my frequent attention, but i haven't yet figured out how to negotiate the times when i don't want its incessant calls to action.
have you?
i'm getting close. i've got my paper and envelopes. i've priced everything, even sample kits. i've just (finally) finished creating all of the (many, many, many!) file submission templates. i'm still down one printer (did i mention that? COME ON UNIVERSE! seriously?!), but i've just finished testing software i need to make my "prepress" life easier.
and the website is coming along pretty nicely, although i've just noticed that it's pictureless, which is weird. i've figured out a decent order-processing solution that meets somewhere in the middle of "order via email" and "order via a full-service e-commerce website" - a solution that allows for easy ordering and, absolutely most importantly, easy linked-to-the-order file upload.
i'd really just like to open shop right now, but i've still got a few things to get ready. wonder if i can get it done for a valentine's day launch?
i will be closed the last week of february (i know, weird timing) so i really do need to push things along or else i won't be launching until march.
whaddaya think? next week? can we do it?
i've spent a good portion of all available free time over the last three weeks -- which admittedly, with the holidays and moving into the new studio and all, hasn't been much free time -- working on the e-commerce site for the new print shop.
any of you who has spent any time setting up, comparing, designing, or implementing an e-commerce site feels my pain, i'm sure.
and all that pain has been tripled as i've simultaneously developed three different carts at the same time, pitting each against the others in a battle of design accessibility, pure e-commerce power, technical support, customer service, and ease of use.
i've run the up up creative e-comm site on, i realized recently, four different e-commerce platforms over the span of not-quite-two-years and i've extensively tested an additional three platforms.
each has its strengths and weaknesses. each drew me in for one reason and drove me away for another.
just a few days ago i got a very kind email from someone who had been visiting my up up creative e-comm website for inspiration as she looks to build her own stationery biz site in the coming months. she cited mine as being very user friendly, i think. i get weekly emails asking who designed it. so i like to think that it's a decent site.
but i'm here to tell you: i often consider nixing the e-commerce functionality on that site.
i'm sitting here on a sunday night wondering why i'm spending so much time developing an e-commerce presence for aper and pink (the new print shop, for any uninitiated folks out there in readerland).
there are a few reasons why, but chief among them are these:
1 - the custom design and print-shop work i do is complicated. people have questions. they have special requests, want special sizes, want to combine and uncombine and recombine things. they think their project is different, somehow, than what they're seeing on the page in front of them, and often they're right: it is different. having a functional e-commerce site tends, in my experience, to make people see limitations as brick walls. if only five sizes are listed for sale on an e-commerce website, it's easy to assume that those are the only five sizes available.
2 - i do not see myself in the goods business as much as i see myself in the service business. sure, my customers and clients walk away with tangible (and sometimes intangible) goods, but the value that they get from coming to me rather than going to someone else is that i provide a service. i make their lives easier, or i accomplish something they didn't think could be accomplished. i think e-commerce sites work very well for goods-based businesses but do not apply quite so neatly to businesses like mine when part of the lure is that you can get something made just for you.
3 - i am equally ignited in my work by two things: the things i create and the people i create them for. i like working with and speaking to those people at least somewhat directly (if digitally over email, much of the time). e-commerce sites, when they work properly, they make it so that the buyer and the seller needn't interact. this is the thing that's perhaps got me the most hung up. i don't like not interacting.
4 - i do pretty alright, sales-wise. my business continues to grow. but here's a little secret: the percentage of my income that comes from sales through upupcreative.com is, well, insignificant would be too harsh a word, but it's close. most of my sales come from emails, phone calls, or convos on etsy. they come from someone asking me a question and me answering it. and i kind of think that's the way it should be.
of course i insist on doing much of my shopping online. i don't like pushy sales people. i don't even like pushy sales emails. i am turned off by sales, discounts, and promotions. i know what i like, what i want, and what i need and i don't need anybody trying to convince me of anything. but if i'm looking to buy something complicated, or special, or whatever, i prefer for there to be a person on the other end of things.
and on the other hand…
nothing makes me crazier than a lame website. i like knowing enough to be able to create kick-ass websites for my businesses that do what they need to do and do it well. i've (gasp!) enjoyed working through the development of these three side-by-side comparison demos of the new aperandpink.com shop because it's rewarding making the technology bend to my will and do it prettily.
i just wonder if it's worth my time when it may actually work at cross purposes to my businesses' objectives. sure, e-commerce sites may save me time processing orders and sending and chasing after invoices, but they do not help me build, for example, a safe haven for graphic designers who want high-quality, kick-ass print services they can't get elsewhere. they don't help me convince my wedding and print customers that the sky's the limit. instead, they suggest quite the opposite: that there's a very specific set of parameters defining what's possible.
i realize it's crazy, but i'm considering heading off in a new direction with my websites. i'm considering turning away from e-commerce and towards gallery- and info-based sites. it's very 2004, i know. give potential customers as much as i can in terms of inspiration and information (pricing, ideas, etc.) but then let them come to me when it comes time to order, which is what many of them do now anyway.
what do you think?
four strange and unusual things i did this morning:
richard branson, i learned today, started his airline because when he was in the music biz he hated flying on other people's airlines and he thought to himself, "i can do it better." and then he did it.
yes, i'm comparing myself to richard branson, because we're totally analogous. in this one case.
printing.
planning.
psyched.
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| My holiday photo cards now available at Minted.com |